Assertiveness and communication skills

Meaning of Assertiveness

This is ability to say no because you know what you are capable of.

Meaning of Non-assertiveness

Non-assertiveness is a state in which a person is often taken advantage of, feels helpless, takes on every one’s problem, says yes to inappropriate demands and allows others to choose for him or her.

INCOMPLETE NOTE

EVALUATION

1. Differentiate between assertiveness and non assertiveness

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