[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date]
[Company Name] [Company Address] [City, State, ZIP]
Subject: Letter of Complaint regarding Unsatisfactory Products
Dear [Company Name],
I am writing this letter to express my utmost dissatisfaction with the products I recently purchased from your esteemed company. As a loyal customer, I have always held your brand in high regard, but my recent experience has left me deeply disappointed.
On [date], I purchased [product name(s)] from your [store/website]. However, upon receiving the products and using them, I discovered several issues that have significantly affected my overall satisfaction and trust in your brand. Allow me to outline the specific problems I encountered:

1. Quality Deficiency: The products I received did not meet the high quality standards that I have come to associate with your brand. [Specify issues such as poor craftsmanship, subpar materials, or functional defects.]
2. Inaccurate Description: The product description provided on your website did not accurately reflect the actual features and performance of the items. [Provide examples of misleading information, such as false claims or missing specifications.]
3. Damaged Packaging: The packaging of the products was severely damaged upon arrival. This suggests a lack of care during the shipping and handling process, which has left the items vulnerable to potential damage.
4. Unresponsive Customer Support: When I attempted to contact your customer support team to address these concerns, I encountered unresponsiveness and delays. I believe that prompt and efficient customer service is crucial in resolving such issues, and the lack thereof has only added to my frustration.

Considering my long-standing patronage and the reputation of your brand, I expected a higher level of product quality, accuracy, and customer service. Unfortunately, the products I received have not only failed to meet these expectations but have also left me dissatisfied and questioning the integrity of your company.
To rectify this situation and restore my faith in your brand, I kindly request the following actions:

1. Refund or Replacement: I would appreciate a full refund for the unsatisfactory products, or alternatively, a replacement of the same items that meet the promised quality and description.
2. Improved Quality Control: I urge you to review and enhance your quality control processes to ensure that such deficiencies do not occur in the future. Consistency and reliability are key factors that contribute to customer satisfaction and loyalty.
3. Improved Customer Support: I expect a prompt and helpful response to this complaint, addressing each concern raised. Additionally, I suggest improving your customer support systems to provide timely assistance to customers facing similar issues.

I hope that you will take my complaint seriously and work towards resolving these matters promptly. I value our previous relationship as a customer and believe that an appropriate resolution will strengthen our association.
I look forward to your prompt response within [a reasonable time frame, e.g., two weeks] to discuss the steps you will take to rectify this situation. I trust that you will handle this matter with the attention it deserves.
Thank you for your immediate attention to this matter.
Yours sincerely,
[Your Name]