Redress is concerned with internal complaint-handling procedures through which consumers seek compensation or to rectify the problems that occur during e-commerce transactions. It also serves as an important determinant of consumer confidence and trust.
Here is a step-by-step guide to help you seek redress and exercise your rights as a consumer.

• Step 1: Figure Out if Your Complaint Is Legitimate. 
• Step 2: Gather Data and Write Down Your Complaint. 
• Step 3: Research Your Pertinent Rights. 
• Step 4: Present Your Complaint. 
• Step 5: Involve a Third Party. 
• A Few Reminders.