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Redress is concerned with internal complaint-handling procedures through which consumers seek compensation or to rectify the problems that occur during e-commerce transactions. It also serves as an important determinant of consumer confidence and trust.
Here is a step-by-step guide to help you seek redress and exercise your rights as a consumer.
- Step 1: Figure Out if Your Complaint Is Legitimate.
- Step 2: Gather Data and Write Down Your Complaint.
- Step 3: Research Your Pertinent Rights.
- Step 4: Present Your Complaint.
- Step 5: Involve a Third Party.
- A Few Reminders.
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